Eugene recently broke character at a RAW house show in front of the entire audience. When walking to the back, a fan yelled out “You can do better than this”, to which Eugene broke character and replied to, in a normal voice, saying “I know”. There might be more on this story soon, including what, if any, punishment Eugene got for not only breaking character in front of fans, but actually doing it at ringside. WWE has been making Eugene stay in character whenever fans come around or someone recognizes him outside of WWE events ever since he started the gimmick.
Source: he Wrestling Observer Newsletter
Source: he Wrestling Observer Newsletter